The Dubai Trip That Nearly Turned Into a Saga

DUBAI TRIP

Unforgettable experience

The day that we arrived on April 17, 2024

My recent trip to Dubai, from April 17 to 19, 2024, was an adventure I’ll never forget. It was supposed to be a straightforward business trip for a conference and MOU signing, but it quickly turned into a saga defined by an unusual wardrobe malfunction.

As I stood at the Kuala Lumpur International Airport, the attendant at the check-in counter informed me of our flight’s delay due to severe weather and flooding in Dubai.

Little did I know, this was just the beginning of an unexpected journey that would test my adaptability and sense of humor.

Upon arriving in Dubai, my first hint that this trip would be out of the ordinary came when our baggage failed to appear on the carousel. “We’ll just head to the hotel and pick it up tomorrow,” I reassured my fellow delegates from Cybersecurity Malaysia, Malaysia Airports Holdings, and a journalist from Bernama.

We were optimistic, not yet realizing the full extent of the chaos caused by the flood’s aftermath at Dubai International Airport.

The true challenge began the next morning.

making an attempt the next day to pick our bags.

When we returned to the airport, the scene at the Lost and Found was chaotic, to say the least. Despite assurances that our luggage would be available shortly, the minutes turned into hours with no resolution in sight.

The delay meant I had no choice but to attend the conference in the same clothes I had worn since leaving Malaysia — a bright red shirt that made me stand out starkly against a backdrop of white robes and formal business attire.

Signing an MOU but wearing the same shirt.

Standing there in my red shirt, I couldn’t help but feel a mix of embarrassment and amusement. “Of all the days to be a walking fashion emergency,” I mused to myself, trying to inject some humor into the situation.

As I walked into the conference room, feeling every eye on me, I found myself grappling with a whirlwind of emotions — self-consciousness, frustration, but also a reluctant acceptance of my predicament.

As I prepared to speak, I took a moment to gather my thoughts. “Here goes nothing,” I whispered under my breath, stepping up to the podium. The room was filled with dignitaries and professionals, all impeccably dressed.

I couldn’t help but feel like a sore thumb, glaringly out of place.

Remember the colour.

However, their warmth eased my anxiety, and I found myself relaxing into the talk, my initial discomfort slowly ebbing away.

What followed was a surprising twist; my bright red shirt, initially a source of embarrassment, became a talking point.

Post-event discussions weren’t just about cybersecurity and collaborations; they included light-hearted banter about the resilience needed not just in our professional tasks but in handling life’s unpredictable challenges.

You’ve certainly made this event memorable,” chuckled a friend of mine, a comment that sparked a series of friendly exchanges that might not have occurred had I blended in seamlessly.

Returning to the airport that night, and after another long wait and a battle through a disorganized system, we finally managed to retrieve our bags.

The relief of being reunited with my luggage was profound, yet the ordeal had left an indelible mark on my experience.

It was a relief to be able to change our clothes before returning to Malaysia on April 19, 2024.

Reflecting on the events, I realized that this trip was more than just a business engagement; it was a testament to the human spirit’s adaptability.

The discomfort of wearing the same, uncharacteristically casual attire in a formal setting forced me to confront and overcome my insecurities about appearance and professionalism.

The ordeal taught me that while clothes might contribute to a first impression, it’s resilience and the ability to maintain composure under pressure that truly define one’s character.

This trip, with its unexpected trials, highlighted the importance of embracing the unexpected with grace and humor, making it a truly unforgettable experience.

Actually I regretted one thing — I should have bought a pair of clothes just before the event but then, it would not be any exciting story to tell, eh?

Dubai 2024 Flood — An Unforgettable Experience

TRAVELOGUES SERIES

Our experience facing the aftermath of the April 16, 2024 flood.

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Sorry sir, our flight was delayed due to bad weather and floods in Dubai,” the person at the KLIA check-in counter mentioned to me when I asked her why there was a flight delay to Dubai. This was April 17, 2024, and the flood was April 16, 2024.

I didn’t know the scale of the disaster until I watched several videos on TikTok and other social media channels.

However, I also did not realize its impact on my travel to Dubai for an invited conference and the signing of an MOU until I reached the Dubai International Airport.

I traveled with several other delegates from Cybersecurity Malaysia, Aswant, Malaysia Airports Holdings, and a journalist from Bernama.

We were waiting for our baggage at Belt 4 when someone mentioned there would be a bag delay for another 4 to 5 hours. We decided to check in to the hotel and will get the baggage after breakfast tomorrow morning.

Luckily, the event was in the afternoon, and we thought we might get appropriately dressed for the conference if we had gotten our baggage that morning.

Oh boy! We are wrong! The following experience made us think that the Dubai Airport, even with its sophisticated system, will be chaotic and can’t handle the disastrous impact of the flood aftermath.

Long queue at Lost and Found Baggage Services Counter — Chaotic with disgruntled passengers

The “Lost and Found” baggage services queue was chaotic, with passengers shouting at the officers at the counter. Everyone seems tired, angry, and frustrated with the delays in getting their baggage because many have their connecting flights canceled or further delayed.

We managed to get feedback from the officer that our bags were already available, but we needed to come back 40 minutes later to pick them up. However, that 40 minutes became 1 hour and beyond, and we still couldn’t get any definite answer from the officer when we would get our bags out.

It’s no use for us to be at the Airport without a definite answer, so we decided to return later at night.

We have been wearing the same attire since we arrived and had to wear it during our conference. It’s weird when everyone else is wearing business attire, and we have to be in our informal attire. Fortunately, the host and audience know our situation, so we feel at ease.

A longer queue at night.

We returned to the airport at almost midnight and found a long queue. When we mentioned to them that we were not trying to check the baggage status but just wanted to pick up the bags, security asked us to queue again!

What the heck! Why should we queue again, even if we are unsure whether they have our bags ready to be collected?

Then it strikes us: how could they identify our bags out of thousands of bags left unattended? In fact, they don’t have enough ground crews to help us identify and find the bags!

The secret to getting our baggage is to “Show the Boarding Pass with the Belt Number with Passport” to Security.

Then we heard someone get their bags by entering the baggage area. Since we had enquired and had our boarding pass written where the bags would be left, we entered the baggage area where passengers exited. But we needed to show the security our boarding passes and passports to enter that area.

Within several minutes, we managed to identify our bags!

Happy faces when we collected our bags within minutes by ourselves!

Once in a while, we heard people clapping and cheering — probably everyone managed to get their bags back.

This made us wonder why the airport officials couldn’t give very clear instructions on where and how to get our baggage in the first place. Many passengers get frustrated because they lack communication.

When the baggage system was disrupted due to floods, Dubai Airport could not cope with the impact. They should have given clear instructions to the passengers and changed their security policy so that passengers could collect their baggage by themselves. I think they did this very late, and many didn’t know the instructions, making all passengers queue again.

By 1 a.m., we had our bags and returned to our hotel, reaching 2 a.m. feeling very tired but satisfied because we would be flying back to Kuala Lumpur at 9.15 pm.

Luckily, the return flight was not delayed, and we returned home safely.

More than 1,244 flights have been canceled, and many more have been delayed.

Dubai City has been cleared of flood waters, but the impact will be felt for many days and weeks.

Dubai International Airport needs to improve its communication. Disgruntled passengers have raised this as one of the main issues — and so do we.

The Malaysian delegates (together with one Singaporean delegate and host) — tired waiting for our baggage.